We have listed the most common questions that we answer on a daily basis. We suggest you browse through them – the answer to your question may be there.

1. WHAT ARE YOUR HOURS OF BUSINESS?

Aurora Body Works hours of business are Monday through Thursday 8.OOam to 5:OOpm, and Friday 8:OOam to 4:00pm.

2. WHERE IS YOUR SHOP LOCATED?

Aurora Body Works is conveniently located in Central Stockton, between 1-5 and 99 off of the Cross-town Freeway, on the corner of North Aurora Street and East Fremont Street. Our business address is 446 N. Aurora St., Stockton, CA 95202. When you’re ready to visit us click here to use the convenient map.

3. DO YOU ACCEPT CREDIT OR ATM CARDS?

Approximately 95% of our work is performed for insurance companies. As a result, we do not accept credit cards or ATM. Please call us for further information.

4. WHAT TYPES OF VEHICLES DO YOU REPAIR?

We repair 1990 models and later foreign and domestic cars, pick-ups, vans, SUV’s and trucks. Some older and or specialty vehicles may not be repaired. Call us for more information.

5. DO YOU PROVIDE RENTAL CARS WHILE MY VEHICLE IS BEING REPAIRED?

We will be very happy to assist you in finding a rental car while your vehicle is under
repair. We have special arrangements with Enterprise and Hertz. However, we do not
operate a “loaner car” program, or pay for rental cars.

6. DO YOU PROVIDE RIDES HOME OR TO THE OFFICE WHEN I DROP OF MY VEHICLE FOR REPAIRS?

We do provide rides home and to your office when you bring your vehicle in for repairs. In addition, our rental car companies will pick you up at our facility. We also provide towing.  We offer free pickup and delivery.

7. HOW LONG WILL IT TAKE TO REPAIR MY VEHICLE?

Repair times vary from vehicle to vehicle. Generally, a repair estimate is written and
parts are ordered before your vehicle arrives at the shop. Upon drop-off, repairs begin immediately on vehicles with insurance clearance and parts available. Disassembly will show any “hidden” damage, which is handled as a supplement to the insurance company. After the body works is completed, painting begins, followed by reassembly, and if necessary road testing. Finally, the vehicle is cleaned before returned to the owner.

8. DO YOU WAIVE DEDUCTIBLES?

Deductibles cannot be waived. To waive a deductible means to prepare an estimate
charging for work not performed. This is illegal, and never done.

9. DO YOU GUARANTEE YOUR WORK?

Aurora Body Works guarantees our body work for as long as you own your vehicle. Please click here to read our warranty.

10. DO YOU HAVE TOWING AVAILABLE?

YES. We do have towing available. We can make arrangements to tow from any tow companies’ storage lot. Also, we will tow your vehicle from your home at no cost to you the owner.